Reservations & Cancellation Policy

RESERVATIONS

We require a credit card number to hold your reservation, at which time we will send out a confirmation letter to you. 30 days prior to your arrival we will run your credit card automatically for the balance of your stay. All prices are subject to change without notice. Each additional adult age 10 or older is $20.00 per person, children 10 and under $10.00 per child. Currently the local tax rate is 2%. Reservations made by phone only. We do not allow pets of any kind inside or outside the premises. Smoking is not allowed inside our units.

CANCELLATION POLICY

Our cancellation period is prior to 30 days before arrival. After that time the we do not refund. If you have made your reservation through an agent please be aware of our cancellation policy as posted on this website. You will receive a signed confirmation letter to ensure all dates are correct and reservation is confirmed. Make sure the accommodations described are what you reserved. Please feel free to call us on our toll free number if you have any concerns or questions.

BOOKING THROUGH AGENTS

It is up to the consumer to confirm what property you are staying at, type of unit, how many people it sleeps, configuration of beds, whether it has a ladder to a loft, has kitchen or kitchenette, how accessible it is to you, date, price, taxes and that you understand our cancellation policy. Cancellation must be made directly through Victorian Serenity, not an agent. We are not liable for incorrect information given to you by any agent or person other than Victorian Serenity.

At Victorian Serenity we offer clean, comfortable, eclectic lodging and hope you will thoroughly enjoy your stay with us, as well as your time in Seward. We are a three month business and we rely on the positive experience of our guests for the ongoing health of our business. We look forward to your visit. Thank you.